Koski Realestate Pvt. Ltd. (“Koski”, “Company”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Koski collects, uses, stores, discloses and protects information when you access or use the Koski website, mobile application and related services (collectively, the “Platform”).

For the purposes of this Privacy Policy, “you” or “your” means any person who accesses, browses, registers on or otherwise uses the Platform, including property owners, sellers, buyers, prospective buyers and other users.

By accessing or using the Platform, creating an account, posting a property, submitting an inquiry or otherwise providing information to Koski, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires us to obtain a separate consent for a particular processing activity, we will obtain such consent separately.

This Privacy Policy should be read together with Koski's Terms & Conditions.

We may collect information from you when you visit or use the Platform, create an account, list a property, submit an inquiry, communicate with us or otherwise use our services.

The information we collect may include the following:

Depending on how you use the Platform, we may collect:

• Name;
• Mobile number;
• Email address;
• Address and other contact details;
• Username and account information;
• Login and authentication information;
• Information contained in communications with us; and
• Other information that you voluntarily provide to us.

If you list a property on Koski, we may collect information relating to that property, including:

• Type and nature of the property, such as residential, commercial or land;
• Property location;
• Property address and location information;
• Area and dimensions;
• Road connectivity and surrounding information;
• Property photographs and videos;
• Asking price or other pricing information;
• Amenities and features;
• Property descriptions;
• Maps and property boundary information;
• Ownership or possession-related information provided by you; and
• Other information necessary to create and manage a property listing.

If you submit an inquiry regarding a property, we may collect information relating to your requirements, including:

• Type of property sought;
• Preferred location;
• Budget or pricing preference;
• Preferred amenities;
• Other preferences or requirements that you provide; and
• Information necessary for us to facilitate communication relating to your inquiry.

Where required for verification, compliance, fraud prevention or other legitimate purposes, Koski may collect documents or information that help verify your identity or a property.

This may include, where applicable:

• Aadhaar;
• PAN;
• Voter ID;
• Driving licence;
• Passport;
• Utility bills;
• Sale deeds;
• Property registration documents;
• Property tax documents; and
• Other documents voluntarily provided for verification or compliance purposes.

You should not provide documents that Koski has not reasonably requested.

Where Koski offers paid services or transactions involving third-party payment providers, payments may be processed through third-party payment service providers.

You may be redirected to the relevant third-party payment interface, and the payment transaction will also be governed by that provider's applicable terms and privacy policy.

Koski does not ordinarily store or have direct access to your complete financial credentials, such as your bank account number, debit or credit card number or UPI credentials, where such information is collected and processed directly by the applicable payment service provider.

Koski may receive limited transaction-related information necessary to confirm or manage a payment.

We may collect information contained in communications between you and Koski, including:

• Emails;
• Telephone or other communications;
• Messages;
• Customer support requests;
• Feedback;
• Comments;
• Complaints;
• Issue reports; and
• Other communications relating to the Platform or our services.

When you use the Platform, certain technical information may automatically be collected, including:

• IP address;
• Browser type;
• Operating system;
• Device information;
• Mobile network or carrier information;
• Referring webpage;
• Pages or screens visited;
• Search terms;
• Date and time of access;
• Usage information;
• Cookies and similar technologies; and
• Approximate or other location information, where enabled or permitted.

We may use this information to operate, secure, analyse and improve the Platform.

Certain features of Koski may require location information.

For example, location information may be used to:

• Display or provide property-related location features;
• Help users discover properties based on location;
• Display properties on maps;
• Facilitate property search and inquiries;
• Improve and analyse the Platform;
• Provide relevant features and services; and
• Improve user experience.

Depending on your device and settings, you may be able to control access to location information through your device or browser settings.

Property location information that is intentionally included in a public property listing may be visible to other users of the Platform.

You should therefore ensure that you have the necessary authority to publish any location or property information that you provide to Koski.

Koski may use the information we collect for purposes including:

• Providing, operating and maintaining the Platform;
• Creating and managing user accounts;
• Publishing and managing property listings;
• Facilitating communication between buyers and sellers;
• Processing and responding to property inquiries;
• Providing property search and location-related features;
• Verifying users or information where necessary;
• Improving the quality, functionality and security of the Platform;
• Understanding how users interact with the Platform;
• Analysing usage and diagnosing technical problems;
• Personalising or improving your experience;
• Sending administrative notices, service-related communications and alerts;
• Communicating changes to the Platform, services or policies;
• Conducting market research and analysis;
• Detecting, preventing and investigating fraud, misuse and other unlawful or unauthorised activity;
• Protecting the rights, property and security of Koski, our users and third parties;
• Complying with applicable legal and regulatory requirements;
• Enforcing our Terms & Conditions and other applicable policies; and
• Performing other purposes that are communicated to you at the time information is collected or for which you provide consent, where required.

Koski may use cookies and similar technologies to operate and improve the Platform.

Cookies are small data files stored on your device by a website. They may allow us to:

• Keep you signed in;
• Remember preferences;
• Understand how users interact with the Platform;
• Improve website performance;
• Maintain security;
• Analyse usage and traffic; and
• Provide a more consistent user experience.

We may use both session cookies, which are generally deleted when you close your browser, and persistent cookies, which may remain on your device for a longer period.

Most browsers allow you to control or block cookies through their settings. However, disabling certain cookies may affect the functionality of some parts of the Platform.

Where required by applicable law, Koski will seek appropriate consent before using cookies or similar technologies for purposes requiring such consent.

Koski does not sell or rent your personal information to third parties.

We may share information in the circumstances described below.

Where necessary to provide the services of the Platform, certain information may be shared with relevant users.

For example, information provided by a seller as part of a property listing may be displayed to prospective buyers or other users of the Platform.

Similarly, where a buyer submits an inquiry regarding a property, relevant information may be shared with the appropriate seller or property representative to facilitate communication.

We may share information with third-party service providers who assist us in operating the Platform or providing services, including providers of:

• Hosting and infrastructure;
• Analytics;
• Communication services;
• Customer support;
• Security and fraud prevention;
• Payment processing;
• Technical services; and
• Other services necessary to operate Koski.

Such third parties may process information only as necessary to provide the relevant services, subject to applicable contractual and legal requirements.

Koski may access, use, preserve or disclose information where we reasonably believe that doing so is necessary or appropriate to:

• Comply with applicable laws or regulations;
• Respond to lawful governmental or regulatory requests;
• Comply with court orders, notices, subpoenas or other legal processes;
• Detect, prevent or investigate fraud or other unlawful activity;
• Protect the safety, rights, property or security of Koski, our users or third parties;
• Protect the public interest or public safety; or
• Enforce our legal rights and agreements.

Where permitted by law, such disclosures may be made without prior notice to you.

If Koski undergoes a merger, acquisition, restructuring, sale of assets, insolvency, dissolution or similar transaction, personal information may be transferred as part of that transaction.

Where required by applicable law, appropriate notice will be provided.

Where applicable and legally permitted, information may be shared with our affiliates, subsidiaries, related entities, contractors or agents where necessary for legitimate business or service-related purposes.

The Platform may contain links to websites, applications or services operated by third parties.

Once you access a third-party website or service, that third party's own terms and privacy policy will apply.

Koski does not control and is not responsible for the privacy practices, content, security or policies of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

Koski takes reasonable technical, organisational and managerial measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions to protect your information, you acknowledge that transmission of information over the Internet carries inherent security risks.

You are responsible for maintaining the confidentiality of your account credentials and should notify Koski promptly if you believe that your account or credentials have been compromised.

Where Koski becomes aware of a security incident affecting personal information, we will take appropriate steps as required by applicable law.

Koski will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for such longer period as may be required or permitted by applicable law.

The period for which information is retained may depend on:

• The purpose for which the information was collected;
• The nature of the information;
• The nature of our relationship with you;
• Legal and regulatory requirements;
• The need to resolve disputes;
• Fraud prevention and security requirements; and
• The need to enforce our agreements.

When information is no longer required, Koski may delete, anonymise or otherwise securely dispose of it in accordance with applicable law.

Even after you delete your account, certain information may need to be retained where necessary to comply with legal obligations, resolve disputes, prevent fraud, enforce agreements or for other lawful purposes.

Information collected by Koski may, where necessary, be transferred to, stored or processed at locations within or outside India through our service providers or other parties involved in providing the Platform.

Koski will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate security measures.

Where applicable, Koski will comply with restrictions relating to transfers of personal data imposed by Indian law.

Subject to applicable law and any conditions or limitations prescribed by law, you may have rights relating to your personal information, including:

You may request information about the personal information held by Koski about you.

You may request correction or updating of inaccurate or incomplete personal information.

You may request deletion of your personal information where applicable under law.

You may request information about how your personal information is collected and used, subject to applicable law.

Where applicable, you may request information concerning relevant Data Fiduciaries or Data Processors with whom your personal information has been shared, subject to applicable law.

You may have additional rights under applicable data protection laws, including rights relating to consent, withdrawal of consent, grievance redressal and other matters.

Requests will be handled in accordance with applicable law.

Where processing of your personal information is based on your consent, you may withdraw that consent where permitted by applicable law.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent or restricting certain processing may affect our ability to provide certain features or services.

If you wish to delete your Koski account or request that Koski cease using your personal information for particular purposes, you may contact us at:

Email: info@koski.co.in

We will process your request in accordance with applicable law.

Certain information may continue to be retained where required or permitted by law, including for legal compliance, fraud prevention, security, dispute resolution or enforcement of our agreements.

The Platform is not intended for children under 18 years of age.

Koski does not knowingly collect personal information from children under 18 for the purpose of independently providing them with our services.

If you are under 18 years of age, you should not create an account, submit personal information or use the Platform independently.

If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we will take appropriate steps in accordance with applicable law.

Koski is a property marketplace where users may publish property listings.

Information that a user voluntarily includes in a property listing may be displayed to other users of the Platform.

Users should therefore exercise appropriate care before publishing personal information, contact information, photographs, documents, exact property information or any other information that they do not wish to make available to other users.

A user who submits information to Koski is responsible for ensuring that the information may lawfully be provided and published.

If you provide Koski with personal information relating to another person, including a co-owner, authorised representative, agent or other individual, you represent that you have the necessary authority or permission to provide that information and that its use by Koski for the relevant purpose is lawful.

Koski may use information to identify, prevent, investigate and address:

• Fraudulent property listings;
• Identity misuse;
• Misrepresentation;
• Unauthorised account access;
• Suspicious activity;
• Security incidents;
• Abuse of the Platform;
• Other unlawful activities; and
• Violations of our Terms & Conditions.

Information may be shared with law enforcement authorities or other relevant parties where required or permitted by law.

Koski may send you communications relating to your account, property listings, inquiries, transactions, security, service updates and other administrative matters.

Where permitted by applicable law, Koski may also send promotional or marketing communications regarding our services or relevant Platform features.

Where required, you will be provided with an appropriate mechanism to opt out of promotional communications.

Please note that opting out of promotional communications will not necessarily stop essential service-related communications.

Koski may update this Privacy Policy from time to time to reflect changes in:

• Our Platform or services;
• Data processing practices;
• Applicable laws or regulations; or
• Security and operational requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this Privacy Policy periodically.

If you have any question, concern or complaint regarding the collection, use, storage or processing of your personal information, you may contact Koski first so that we can review and address the matter.

Email: info@koski.co.in

Koski will handle grievances in accordance with applicable law and its applicable grievance-redressal procedures.

Where applicable law provides you with a right to approach a competent regulatory authority or seek another legal remedy, you may exercise that right in accordance with applicable law.

If you have any questions about this Privacy Policy, wish to exercise a privacy-related right, or have concerns about how your personal information is handled, please contact us at:

Koski Realestate Pvt. Ltd.

Email: info@koski.co.in

Website: www.koski.co.in